AT PHONE MECHANIC, WE PROVIDE ONE STOP SHOP FOR ALL YOUR MOBILES & LAPTOPS.
WE DO APPLE, SAMSUNG, HUAWEI, OPPO, XIAOMI, SONY AND MANY MORE
About US
At Phone Mechanic, we specialize in providing high-quality repair services for all mobile phones and laptops, including iOS, Android, and other major brands. Our experienced technicians are dedicated to delivering fast, efficient repairs—whether it’s a cracked screen, battery replacement, or software issue. In addition to repair services, we also offer a selection of refurbished phones and laptops, all thoroughly tested for reliability and performance, so you can enjoy premium devices at affordable prices. We also provide pre-ordering services for the latest models, ensuring you get your hands on new devices as soon as they’re released.
We are committed to offering excellent customer service, transparent pricing, and a hassle-free experience. Whether you need a quick fix or are looking for a new or refurbished device, Phone Mechanic is your trusted partner for all your tech needs. We take pride in our expertise, attention to detail, and passion for keeping your devices running smoothly, so you can stay connected without missing a beat.
Professional Customer Service
We are Phone Mechanic, a dedicated team of professionals with a passion for technology and a commitment to helping our customers stay connected. With years of experience in mobile phone and laptop repairs, we specialize in working with all major brands, including iOS, Android, and more. Whether it’s fixing a cracked screen, upgrading your device, or solving complex software issues, we pride ourselves on delivering reliable, high-quality service every time.
In addition to repairs, we offer a curated selection of refurbished mobile phones and laptops that are thoroughly tested and certified for performance, giving you access to premium devices at an affordable price. We also offer pre-ordering services for the latest models, so you can get your hands on the newest technology as soon as it’s available. At Phone Mechanic, we believe in building long-term relationships with our customers, offering transparent pricing, expert advice, and exceptional service that you can trust.
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Contact Us
Better yet, see us in person!
We love our customers, so feel free to visit during normal business hours.
Phone Mechanic
110 Argyle Street, Parramatta New South Wales 2150, Australia
Hours
Open today | 09:00 am – 06:00 pm |
Return and Refund Policy
At Phone Mechanic, we want you to be fully satisfied with your purchase and repair services. If for any reason you're not happy with your product or service, we offer a straightforward return and refund process. New devices purchased from our store can be returned within 7 days of receipt, provided they are in unused, original condition with all packaging intact. Refurbished devices are eligible for returns within 7 days if they are found to be defective upon arrival. If the product is damaged or faulty, we will provide a full refund or offer a replacement, depending on availability. All returns must be accompanied by a valid receipt and a Return Authorization Number (RAN), which can be obtained by contacting our customer service team.
For repair services, we offer a 30-day warranty on parts and labor. If your device experiences issues after being repaired (e.g., screen malfunction, battery failure), we will repair or replace the faulty part free of charge within the warranty period. However, please note that repair services are non-refundable once the service is completed. Should a problem arise during the warranty period, simply reach out to us, and we will resolve the issue at no extra cost.
Please note that shipping fees are non-refundable unless the product is faulty or damaged upon delivery. Pre-ordered devices cannot be refunded once the order is confirmed, but if the device arrives defective, a replacement or full refund will be issued. For any questions or to initiate a return, please contact our customer service team at [your contact details]. We are committed to providing excellent customer service and will do our best to address your concerns promptly.
Privacy Policy
At Phone Mechanic, we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information when you visit our website or interact with our services, which include mobile phone and laptop repairs, the sale of refurbished devices, and the pre-ordering of new phones. We ensure that all personal data shared with us is handled securely and in accordance with applicable privacy laws.
When you use our services, we collect basic personal information such as your name, contact details, and device information to provide you with accurate repair estimates, process purchases, and assist with pre-order requests. We may also collect non-personal data, such as browser type and usage statistics, to improve our website and customer experience. We do not share your personal information with third parties for marketing purposes. However, we may use your data to communicate about your service status, send receipts, or notify you about special offers or product updates.
We take your privacy seriously and have implemented industry-standard security measures to protect your data. Our website uses encryption and secure protocols to safeguard all transactions. While we take all reasonable precautions to ensure the confidentiality of your information, we cannot guarantee 100% security, especially with data transmitted over the internet. By using our services, you consent to the collection and use of your information as outlined in this policy.
Phone Mechanic
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